Returns & Exchanges

At Novara, we want you to love your home. If your new furniture or decor doesn't feel quite right, you can return or exchange eligible items within 30 days of delivery for a full refund.

1

Initiate Your Request

Visit our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

2

Prepare the Package

Carefully pack your items in their original Novara packaging, ensuring all hardware, assembly manuals, and protective inserts are included to prevent damage during transit.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture pieces through our customer service team.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing